As BENPETTO, the data controller of the application and website available on the Apple Store and Google Play, we have prepared this Information Text to explain for what purposes we will process your personal data within the scope of the electronic commerce activities we carry out through our mobile application and website, in accordance with Article 10 of the Personal Data Protection Law No. 6698.

Additionally, your personal data is also processed through website cookies.

Detailed information about this can be found in our Cookie Policy and Cookie Information Text.

WHICH PERSONAL DATA DO WE PROCESS?

The personal data you share with us or that we may need to process during the performance of online goods and services sales and related transactions within the scope of our electronic commerce activities and other services provided through our mobile application and website are as follows:

Identity Data

We request and process your personal data, including your name, surname, TR ID/VAT number, conversation/voice recording, and other information, to be able to perform transactions on your behalf, provide services at your request, carry out delivery and other necessary transactions related to your order, contact you if you fill out the communication form, and establish a relationship with you when you fill out the forms required for product and goods purchases through our mobile application and website.

Contact Data

We request and process your contact data, including your phone number, email address, and address information, to be able to communicate with you and handle your requests regarding delivery, payment, and other matters as quickly as possible, to carry out service, campaign, promotion, communication, and announcement/information activities through communication channels about any products, services, and activities of our Company with your consent, to inform you about our products, services, and activities, and to enable you to benefit from the services offered through our mobile application and website.

Membership Data

We request and process your username and password data for your membership account that you can create while browsing the products and services offered to you through our mobile application and website and making purchase transactions related to them.

Customer Transaction Data

We process and record your customer/consumer transaction data, including price, order date, delivery date and method, payment date and method (including your bank account and card information), cancellation and return dates and reasons, and other related data while making online purchases through our mobile application and website. We also process and record your data from customer satisfaction surveys, technical data in surveys and forms filled out during return processes, complaint and request information, and information obtained from campaign and marketing activities as necessary.

Internet Traffic Data

We store your personal data, including your computer IP number, browsing and click information (log records), and location information where you open the application, as we are obliged to comply with the Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through These Publications and related legislation.

HOW AND FOR WHAT LEGAL REASONS DO WE COLLECT YOUR PERSONAL DATA?

We process your personal data fully or partially automatically and/or through non-automatic methods for the legal reasons of “being made public by the relevant person”, “explicitly stipulated in the laws”, “being directly related to the establishment or performance of a contract”, “fulfilling the legal obligation of the data controller”, “establishing, using or protecting a right” and “processing data is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person” to be able to perform your online purchase and related transactions and communicate with you through the relevant form and field sections on our mobile application and website, and through browser, invoices, contract documents, dispatch notes, and other physically kept records issued for post-sale payment, delivery, and other transactions.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

• To enable you to benefit from the products and services we offer as BENPETTO through our mobile application and website,
• To create an online shopping opportunity for our products displayed on our mobile application and website,
• To establish the contractual relationship related to your purchase transactions, determine the terms of our commercial relationships,
• To record our customers' orders and carry out the necessary transactions related to them,
• To deliver the ordered products and other sample products upon request to the specified addresses,
• To ensure and control the necessary payments for the purchased products, manage billing, accounting, and finance processes,
• To carry out the product return processes in case of cancellation of the purchase, exercising the right of withdrawal, and at your request,
• To perform any development and improvement works requested related to our products and services after-sales customer satisfaction surveys, and to raise the service quality,
• To evaluate requests and complaints from our customers and provide the best solutions to their needs,
• To ensure the quickest and most effective resolution and compensation of disputes arising from our contractual relationships,
• To manage the commercial relationships we conduct with our business partners, suppliers, dealers, and other third parties during the product and service supply process,
• To inform our customers about our new products, campaigns, and BENPETTO advertisements upon their request, and to provide periodic information about promotions and discounts,
• To carry out all kinds of sales and marketing activities inside and outside the Company,
• To provide after-sales support services to our customers,
• To ensure that necessary work is carried out by our business units to benefit you from the products and services offered by BENPETTO,
• To plan and execute activities necessary for offering you recommendations and promotions tailored to your likes, usage habits, and needs related to the products and services offered by our Company,
• To use records of the contractual relationship, interpretation, commitment, and declarations as evidence in case of any dispute,
• To manage communication, logistics, and occupational health and safety processes,
• To determine and properly implement our Company's commercial and business strategies,
• To ensure the complete fulfillment of our obligations under the Electronic Commerce Regulation Law No. 6563, Personal Data Protection Law No. 6698, Law No. 5156 on the Regulation of Publications on the Internet and Combating Crimes Committed Through These Publications, and other legal regulations we are obliged to comply with,
• To make necessary notifications to relevant persons, primarily public authorities, in case of request, audit, or need, and for other related purposes, we process your personal data as necessary.

SHARING YOUR PERSONAL DATA WITH THIRD PARTIES IN THE COUNTRY

Your personal data shared with us during the online product purchase process through our mobile application and website and other services provided through our mobile application and website can be transferred to our business units to carry out the necessary work for you to benefit from the products and services offered by our Company; to offer you products and services customized according to your likes, usage habits, and needs; to ensure the delivery of purchased products to the specified addresses and the collection of necessary payments; to promote and market our products and services, to perform remarketing activities and display advertisements; to ensure the legal, commercial, and technical security of persons in a business relationship with Benpetto; to determine and implement our commercial and business strategies, assess and analyze commercial risks and needs, and meet these requirements; to evaluate requests and complaints from our customers and provide the best solutions to their needs; to resolve potential legal disputes and exercise our right of defense. For these purposes, your personal data can be transferred to our relevant business partners, suppliers, dealers, other group companies within Benpetto, independent consultants, lawyers, and other solution partners providing services in production, logistics, online payment services, SMS and email services, call centers, occupational health and safety, and IT, and to relevant third parties, public institutions, and judicial authorities when necessary.

YOUR RIGHTS

Pursuant to Article 11 of the Personal Data Protection Law, you can personally, proving your identity, with respect to your personal data;

• Find out whether we process your personal data, if so, request information about it.
• Learn the purpose of processing your personal data and whether it is used for its intended purpose.
• You can learn whether your personal data has been transferred domestically or internationally and to whom it has been transferred.
• You can request the correction of inaccurate or incomplete personal data and the notification of the recipients to whom these data have been transferred or may have been transferred.
• You can request the destruction of your personal data in accordance with the conditions specified in Article 7 of the KVKK (Personal Data Protection Law) (such as deletion, destruction, or anonymization). However, your request for destruction will be evaluated by us based on the specific circumstances of the case, and you can always request information from us regarding the method of destruction we choose and why we chose it.
• You can request the notification of third parties to whom your personal data has been or may be transferred regarding your request for destruction.
• You can object to the results of personal data analysis created solely by automated systems if these results are against your interests.
• If you suffer damage due to unlawful processing of your personal data, you can request compensation for the damage.

Your requests in the application will be resolved free of charge within a maximum of 30 (thirty) days, depending on the nature of the request. However, if the process requires an additional cost for BENPETTO, a fee may be charged according to the tariff determined by the Personal Data Protection Board's Regulation on Application Procedures and Principles for Data Controllers.

Regarding the processing of your personal data, you can submit your application by filling out the application form available on the Company's mobile app and internet address, or in accordance with the conditions stated in Article 5 of the Regulation on Application Procedures and Principles for Data Controllers, in the following ways:

• In writing and signed to our physical address
• By sending an email from your registered electronic mail (KEP) address
• You can deliver it to the following email address of our Company using the electronic mail address you have previously notified us and is in our records.

Depending on the nature of your request and your application method, the Company may request additional verification (such as sending a message to your registered phone number, calling you) to determine whether the application is yours and to protect your rights. For example, if you apply using the email address registered with the Company, we may contact you using another registered communication method to verify whether the application is yours.